Call Center Services

CALL CENTER SERVICES

The world can be YOURS

JLH provides efficient and effective global contact center solutions through appropriate independent outsourced contact centers:

Inbound Telephone Campaigns
Outbound Telephone Campaigns
E-mail & Web-Based Campaigns
Paper Campaigns

What customer information do YOU need to capture?
Please click here to Contact JLH

JLH helps you implement effective "customer" contact programs to capture the business intelligence you need for Marketing, Sales, Service, Customer Satisfaction and Receivables Management.

What are your data targets?

TYPICAL CONTACT CENTER SERVICES:

Utilize your desired methodology:

            - Telephone Campaigns (inbound & outbound)
            - E-mail/Web Based Campaigns
            - Paper Campaigns

Design and implement effective programs:

           - Sales & Marketing Programs
           - Service & Follow-up Programs
           - Business Intelligence Gathering Programs

Direct customer contact (talk to YOUR client):

           - Welcome Calls
           - Thank You Calls
           - Data Base Updates
           - Event Registrations
           - Satisfaction, Loyalty & Retention Surveys

Other "special" contact center type needs

A "Customer Care" Director Perspective - March 2010

Kyle Friedrich with 'Calis'

“John is a mentor for me. He was able to help me better understand where my strengths were, gave me positive feedback and provided ideas that I could put into action immediately.

I actually utilized some of the things we discussed while being coached in a team meeting with my staff later in the same day.

I thanked my employees for their hard work and challenged them keep asking our customers how we can be better.

Thanks John!" March 16, 2010

Kyle Friedrich
Customer Care Center Director
Schaefer Ventilation Equipment
Email: kylef@schaeferfan.com

What are your customer contact needs?
Please click here to Contact JLH

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